Privacy Policy

This website is owned and operated by Waratah Plumbing and Pumping, and will be referred to as "We", "our" and "us" in this Internet Privacy Policy.

By using this site, you agree to the Internet Privacy Policy of this website ("the website"), set out on this web page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the website.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third party websites that may be linked to the website.

We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the website, will be dealt with.

Personal Information

1. By registering your details on the website, you consent to us contacting you via email, telephone or post, with relevant information pertaining to the services on our website. We will not share your information to any company or parties not directly associated with its proper use within the website, except when you give us explicit permission and we give you an opportunity to opt out of having your personal information shared.

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

Use of Information

2. Personal information visitors voluntarily submit to the website is used only for the purpose for which it is submitted; or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Disclosure

3. We do not publicly display any contact details or other sensitive information on the website. Apart from where visitors have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

4. We may engage third parties to provide you with goods or services on our behalf. In these circumstances, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Security

5. We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be completely secure.

6. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online goods or services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

7. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information. Collecting Information for Users

8. Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

9. We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access.

This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

Access to Information

10. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

11. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Links to other sites

12. We provide links to Websites outside of our website, as well as to third party Websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any website, we advise you to examine the terms and conditions of using that Website and its privacy statement.

Problems or questions

13. If we become aware of any problems with our websites, we will endeavour to take all reasonable steps to resolve the concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

Complaint and Dispute Resolution

14. We understand complaints or disputes may arise from time-to-time. If we become aware of any complaints or disputes made against us, we will endeavour to take all reasonable steps to resolve the concerns.

Further Information

15. We reserve the right to amend or modify this privacy statement at any time and in response to changes in applicable data protection and privacy legislation. We recognise and respect the importance of protecting the privacy of visitors to our website.

16. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website, www.oaic.gov.au.

Contact us today and speak to a member of our friendly team